Booking terms.

01About these terms

1. 1.1
   These terms apply to every appointment you book with Blushed London, online at blushedlondon.co.uk or directly with Lora. Please read them before you book.
2. 1.2
   Blushed London is run by Lora Berisha, at Borehamwood and Elstree, Hertfordshire WD6. In these terms, “we” and “us” mean Lora Berisha, Blushed London, and “you” means the person booking and having the treatment.
3. 1.3
   When you book, you accept these terms and our booking policy. Nothing in these terms affects your legal rights as a consumer.

02Your booking

1. 2.1
   When you choose a time online, it is held for you for 15 minutes while you pay your deposit. Your booking is confirmed when we email you your confirmation.
2. 2.2
   You must be 18 or over to book a treatment.
3. 2.3
   Please give your correct name, email address and mobile number. We use them to send your confirmation, your reminders and your care.
4. 2.4
   Your confirmation email links to your booking, where you can see the details, add it to your calendar and move it.

03Prices and payment

1. 3.1
   Prices are in pounds sterling and are as shown on our website when you book.
2. 3.2
   A £30 deposit is paid by card when you book a treatment. It secures your appointment and comes off the price of your treatment.
3. 3.3
   Card payments are processed securely by Stripe, and we never see your full card number.
4. 3.4
   Second sessions and colour boosts are booked and paid for separately, at the prices on our menu.

04Moving or cancelling

1. 4.1
   You can move your appointment free of charge up to 24 hours before it starts, from the link in your confirmation email.
2. 4.2
   If you cancel or move with less than 24 hours’ notice, or do not come to your appointment, your deposit is kept, as it covers the time set aside for you.
3. 4.3
   Within 24 hours of your appointment, please message Lora as soon as you can if anything changes.
4. 4.4
   If you arrive more than 15 minutes late, Lora may need to rebook you.
5. 4.5
   If we need to move or cancel your appointment, we will tell you as soon as we can and offer you a new time. If none suits you, your deposit is refunded in full.

05Before your appointment

1. 5.1
   Before your appointment you fill in a short health and consent form. Please answer honestly, and tell Lora before your appointment if anything changes, so she can make sure your treatment is safe for you.
2. 5.2
   Lora may decide a treatment is not right for you, for example because of your health form, your patch test or earlier work. If so, she will explain why.
3. 5.3
   Our before and after care page explains how to prepare for your treatment.

06Your treatment and results

1. 6.1
   Lora carries out every treatment with reasonable care and skill.
2. 6.2
   Semi-permanent makeup fades over time. Results vary from person to person, and depend on your skin, your health and lifestyle, and how you look after it while it heals.
3. 6.3
   A top up is part of ombré lip blush (6 to 8 weeks after) and full lip blush (6 to 8 weeks after), to perfect the shape and colour once your skin has healed.
4. 6.4
   Healing affects your result, so please follow the aftercare Lora gives you.
5. 6.5
   Lora takes photos of your treatment for your records. She only shares them if you say yes on your health form, and you can change your mind at any time.

07If you are not happy

1. 7.1
   Please tell Lora as soon as you can, at blushedlondon@gmail.com, so she can look into it.
2. 7.2
   If a treatment is not carried out with reasonable care and skill, the Consumer Rights Act 2015 entitles you to ask us to put it right or, if that is not possible, to a price reduction.

08Our responsibility to you

1. 8.1
   We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
2. 8.2
   We do not exclude or limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

09Your information

Your personal information, including your health form, is looked after as our privacy notice sets out.

10Changes and law

1. 10.1
   We may update these terms. The terms that apply to your booking are the ones on our website when you booked.
2. 10.2
   These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in your local courts.